Policy Hub

European Made Goods (EMG) is committed to transparency, responsible marketplace operations, and clear standards regarding privacy, shipping, supplier conduct, and its European Economic Value Framework and Verification

This Policy Hub provides access to all operational, legal, and marketplace policies applicable to customers, suppliers, and visitors using the EMG marketplace.

In the event of any conflict between a Marketplace Policy and the Vendor Service Agreement, the Vendor Service Agreement shall prevail unless the relevant Marketplace Policy expressly states otherwise.

Last updated: 11 May 2026

Customer Information

Shipping Policy

Information regarding delivery estimates, supplier fulfilment, split shipments, and international shipping.

Returns & Refund Policy

Details on return eligibility, refunds, withdrawal rights, and damaged or incorrect orders.

Customer FAQs

Answers to common questions regarding orders, delivery, verification, suppliers, and marketplace operations.

Contact Information

How to contact European Made Goods for customer support, legal requests, and general enquiries.

Marketplace Transparency

European Origin & Verification

Explanation of EMG’s European Economic Value Framework, supplier verification methodology, and origin transparency standards.

Supplier Standards

Requirements suppliers must meet regarding product accuracy, compliance, fulfilment, and marketplace conduct.

Marketplace Disclaimer

Clarifies EMG’s role as a marketplace intermediary and outlines supplier responsibilities.

Customs & International Orders

Information regarding customs duties, taxes, import fees, and international delivery responsibilities.

Legal & Privacy

Terms of Service

The contractual terms governing use of the EMG marketplace and services.

Privacy Policy

How personal data is collected, processed, stored, and protected in accordance with GDPR and applicable laws.

Cookie Preferences

Information about cookies, analytics technologies, and consent management used on the website.

Payment Terms

Information regarding payment processing, currencies, refunds, and transaction handling.